Huey PC Remote Control Questions And Answers
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 Im new to computing and
dont have a clue how to setup remote control
If you want to setup remote control so you can remote
control your home computer from work for example, there are some
obstacles that may need to be overcome. In the following paragraphs,
'Remote Computer' refers to the computer you want to connect and
remote control.
a/ Has the 'remote computer' got a fixed ip address.
If you dont know, check out its real ip address by going here from the 'remote
computer' then check it again a couple days later. If the ip
address is different, you will need know the ip address of 'remote
computer' before connecting or use a free third party DNS service like DynDNS that will give you a
permanent connection address for the 'remote computer' (ex:
yourname.dyndns.org) - They have software that runs on the 'remote
computer' to advise DynDNS of its latest ip address.
b/ Does the internet provider for the 'remote computer'
block incoming connections. Some internet providers block incoming
connections in an effort to stop people from running their own web
server. If you are unsure, just ask them (explain you want it for
remote controlling). If they block all incoming connections then you
will need find a new internet provider that will not block incoming
connections.
c/ Is there a router box connected to the 'remote computer'
- some common names for routers are D-link, Cisco, Billion, engin,
Linksys etc. If a router is involved it can become a bit tricky
as you will need configure the router to send any remote control
packets it recieves on port 2200 to port 2200 of the 'remote computer'.
To do this you will need get out your router documentation
and look up "NAT" or "Port forwarding". If you have problems you
may find it helpfull to check out google
newsgroups with the
name/model of you router and the words "Port fowarding" and also
try "NAT". If at a loss you may want to also check out DMZ but
make sure you have a firewall installed as configuring the 'remote
computer' into the dmz zone opens up your pc to the internet.
d/ Does the 'remote computer' have a firewall installed.
Many firewalls behave differently when a connection comes through so
you will need to check the firewall documentation or their online faq
to determine how to set the firewall to allow a connection through to
the huey service on port 2200. If you have problems here check out google newsgroups with the name
of you firewall and the words "firewall" and "blocking".
e/ Does the network where you start the huey client
to begin the remote control session allow outging connections. Some
locations (work offices) may be very strict on secuirty and only allow
http requests out. If they block outgoing connections there is little
you can do except use a remote control product that works through a
browser.
When it is time to test the Huey Software, you will need to
configure the huey client to connect to the ip address obtained from
'remote computer' when you checked out its real ip address or if
using a third party DNS Service, the
DNS address (ex: yourname.dyndns.org) you were issued. Note that if you
are testing connection from the 'remote
computer' to the 'remote computer' through a router it often fails as
the majority of routers will not NAT with connections behind the router
- the connection must begin from the internet.
If the connection fails then you will need check your router
log (most routers log connections so check the router documentation to
find where the logs are kept) and/or check out the firewall logs on the
'remote computer'.
If you fail to setup remote control and are at a loss, I
would suggest getting outside help - paid service or even a family
friend who is skilled in computer networking and router configuration
to assist. Do not think you are a failure as many experts have problems
with it as well.
What IP addresses can be used
through the internet
Because of limits in the number of IP addresses available
in the world, many corporations use non public IP addresses that can
only be used within a corporation, they cannot be used through the
internet. If your remote computer has an ip address in the following
range then you will not be able to connect to it directly using its ip
address across the internet:
10.0.0.0 - 10.255.255.255
192.168.0.0 - 192.168.255.255
172.16.0.0 - 172.31.255.255
So what do you do if you want to connect to a computer with
a non public ip address - you need to find the ip address of your
firewall (protecting the non public addresses) and arrange with the
manager of the firewall to forward firewall connections either using
socks or NAT translations to your remote pc. In the case you would
configure the huey client to connect to the firewall. Click here to
find your real IP address.
How can I print during a remote
session
You can use printer sharing (Microsoft networking) to add
your local printer to the remote computer. When printing select your
local printer as the destination printer
Cannot connect to a remote computer
running Windows XP
Windows XP has its own built in firewall that could be
blocking Huey. Instructions on checking your XP firewall can be found
at:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q283673
Thanks to Pete Chiccarino for supplying this information.
I cannot connect to my work
computer through a firewall
Most organizations use firewalls to protect their computers
from hackers. Speak to your computer/network support at work and
question them about their firewall. Most firewalls can easily be
configured to allow authorised connections through, if your work
firewall uses socks authentication, ask for a socks login and password
so you can connect to your work computer ip/port through the firewall.
If not then ask if they can set nat translation to forward connections
at the firewall to your internal work computer ip/port.
If they setup a socks login/password for you, set the socks
login/password in the huey client under socks authentication when you
setup the connection. When using socks authentication you can set the
IP/Port to the IP and Port of your internal work computer.
If they configure a NAT connection for you, then set your
huey client to connect to the IP/Port of the firewall advised by your
Network support officer. When you connect to the firewall, it should
automatically forward the network packets received at the firewall to
the IP/Port of your work computer.
How do I press Ctrl-Alt-Del to
login to the remote computer
Examine "Key Options" in the help file. It lists what keys
can be used during connection to a remote computer. The F10 key is the
default key for Ctrl-Alt-Del
How to setup Huey Client to run in
a Flash Drive
By default the Huey client will read/save configuration
files in a
document directory on your hard drive. To override this behavior,
create an empty file
called "hueycli.dat" in the flash drive using notepad. The Huey client
will look for a file called hueycli.dat in the directory where huey.exe
exists, if the file exists it will use that directory as the document
directory to read/save connection configuration files.
How do I update to latest version
All upgrades are free for registered users, just drop me an
email with your registered user name and I will advise where to
download the latest version.
Zone Alarm doesnt accept mouse
clicks or keystrokes
Zone Alarm disables control of its interface from remote
programs. To allow Huey to respond to Zone Alarm popups, open the Zone
Alarm client, select overview, preferences, and
then uncheck 'Protect the Zone Alarm Client'.
Connection Fails after
10 to 20
Minutes
Harold reported that "Smart Packet Filtering" setting
in his cable modem may have been responsible for causing connection
problems.
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