Remote Helpdesk Version History
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Releases:
 Remote
Helpdesk Release 7.8 (Dec, 2008)
New.. Remote server can be set to
disconnect and latter reconnect with timeout specified in minutes;
New.. Chat modifed with stay on top form, time stamp etc.;
Fix.. File Transfer Text Viewer failed to work after
initial use etc;
Fix.. File Transfer setting Attributes failed to work
after
initial use etc;
Fix.. File Transfer may have failed on Vista;
Fix.. Buttons in Session Screen not accessable
on some computers;
Note... Version 7.8 will be provided FREE on request to users currently
using
Version 7.7
Remote
Helpdesk Release 7.7 (May, 2008)
New.. Remote Helpdesk Client
(remhelpc.exe) now runs as a tray icon;
New.. Viewing/control remote computer secondary monitors;
New.. Added RHReconnect macro to allow reconnection of sessions to
another
support officer;
New.. Added network tab under remote computer information;
New.. improved email engine;
New.. Improved error messages when using MS Sql Server database backend;
Fix.. Disabling UAC may have froze remhelp.exe on
some computers;
Note.. Trial timeout increased to 10 minutes (file transfer and
switching monitors
disabled in trial);
Now using Port 443 as
default for Reverse connections.
Remote
Helpdesk Release 7.6 (February, 2008)
New.. Added startup options for
ExecuteWait macro function;
New.. Added WallPaperHide macro Function to manually hide wallpaper;
New.. Added WallPaperShow Macro Function to manually show wallpaper;
New.. Added SHChangeNotify event ito update drives if network lost;
New.. Added options to set location of start and exit buttons in
remhelp.exe
Fix.. Modified remhelp.exe to internally handle larger
amount of support officers.
Note that the above additions have been included in updates to clients
since the 7.5 release in March 2007.
Remote
Helpdesk Release 7.5 (March 2, 2007)
Fix.. Newer versions of Remote
Helpdesk were unable to correctly read the saved Remhelp.exe
configuration file from older versions, which may have caused the start
button to disappear;
Remote
Helpdesk Release 7.4 (February 25, 2007)
New.. Under MS Vista, Remote.exe
will startup requesting esculation;
New.. Under MS Vista, UAC can optionally be disabled during remote
session;
Fix.. Under MS Vista, Remote Reboot has been fixed (but
requires some manual intervention, instructions advised in help);
Remote
Helpdesk Release 7.3 (February 11, 2007)
New.. Remote Helpdesk
compatibility
with Vista 32/64 Bit;
New.. Improved remote session speed under Vista 32/64;
New.. Remote Display can optionally be changed to 16 bit to reduce Aero
Glass affects;
Fix.. Remote System Information fixed for Vista 32/64;
Fix.. Help displays under Vista 32/64.
Remote
Helpdesk Release 7.2 (December 2, 2006)
New.. Reboot Remote Computer;
New.. Improvement of Local database performance;
New.. Added copy and local printing of remote screen to menu's;
New.. Options to hide Direct or Reverse Connection tabs;
New.. Sendkeys command added to macro;
New.. AppActivate command added to macro.
Remote
Helpdesk Release 7.1 (August 27, 2006)
New.. Added optional 128, 192 and
256 AES (Rijndael) encryption of all data traffic.
Remote
Helpdesk Release 7.0 (July 27, 2006)
New.. File Transfer Screen that can transfer while viewing
remote session;
New.. Multi-user database to store session information etc;
New.. Option to store session information on MS Sql Server;
New.. New Remote Session Information screen that includes calculation
costs;
New.. Data Manager that allows import/export and updating data files
directly;
New.. AutoStart Option that allows reconnection of session on network
failure;
New.. View Option to echo Mouse position;
Bug Fix.. Fixed Interception of Alt+H etc by Remote Helpdesk Menu's;
Bug Fix.. Fixed Macro Apprun command, can now run txt files etc
Bug Fix.. Event Logging in remhelp.exe fixed.
Remote
Helpdesk Release 6.9 (April 20, 2006)
Bug Fix.. Users upgrading to version 6.8 from older versions
may experience bug that causes the remote information screen from being
displayed.
Note..Anyone experincing this bug in version 6.8 can request
a free upgrade.
Remote
Helpdesk Release 6.8 (March 15, 2006)
New.. Added computer, motherboard and bios info to system
information;
New.. Added Drive Type to System Information;
New.. Added functionality for users to highlight windows processes
running on remote computer;
Bug Fix.. Fixed bug running remhelp.exe on Win95 computers;
Note..Due to bug running Remote Helpdesk on Windows95 anyone
purchasing Remote Helpdesk 6.4, 6.5, 6.6 or 6.7 can obtain latest
version on request.
Remote
Helpdesk Release 6.7 (February 18, 2006)
New.. Optional auto update of remhelp.exe from your web
server;
Bug Fix.. transfer of large compressed files sometimes failed;
Bug Fix.. Files with single quotes could not be viewed or transferred;
Note..The bug fix for transfer of compressed files required modifying
the transmission protocol, as a result version 6.7 cannot communicate
with older versions
and vice versa. The auto update feature was implemeted to overcome
distribution problems with future releases to your customers.
Remote
Helpdesk Release 6.6 (February 2, 2006)
Bug Fix.. Popup Messages displayed to user now stay open
after disconnection;
Bug Fix.. Macro Execute command now runs command.com and batch files;
Remote
Helpdesk Release 6.5 (July 29, 2005)
Version 6.4 trial on download.com was configured incorrectly
and failed to connect so was re-released as version 6.5
Remote
Helpdesk Release 6.4 (June 20, 2005)
New.. Support desktop can be streamed and viewed by
Customer;
New.. Local port for reverse connection can now be specified;
New.. Added Environment and process information to Remote System
Information;
New.. Faster screen updates;
New.. Faster file transfer;
Bug Fix.. Fixed time out failure that occured with file transfer;
*Please note that version 6.4 cannot communicate with older versions
and vice versa
* Release 6.3 had limited distribution and only included minor fixes.
Remote
Helpdesk Release 6.2 (December 2, 2004)
Bug Fix.. Client did not respond correctly to busy server;
Bug Fix.. File transfer timed out on slow connections - increased
timeout value;
Bug Fix.. Added fix to see remote drives;
Bug Fix.. Returned full screen Mode.
* Release 6.1 was cancelled.
Remote
Helpdesk Release 6.0 (August 29, 2004 *)
New.. Proxy Tunnel for connecting through firewalls;
New.. Registry lookup for IP address of proxy;
New.. Attempt connection to other support officers, if selected officer
is busy;
New.. Voice communications;
New.. Improved interface;
New.. resizing of remote screen view.
* Note re-released 2 September with network latency/audio fixes (check
release date in about screen).
* Note re-released 8 September with code entry fix (check release date
in about screen).
Remote
Helpdesk Release 5.6 (July 6, 2004)
Bug Fix.. Connection Log did not display correct connection
time (thanks to Mike,ISG for identifying this bug);
Upgrade to this version for users that have recieved version 5.4 or 5.5
is free on request.
Remote
Helpdesk Release 5.5 (May 24, 2004)
New.. Memory modifications to remhelp.exe to improve screen
update speed;
Remote
Helpdesk Release 5.4 (May 7, 2004)
New.. Macro called 'OnConnect' will automatically run on all
new connections (requested by user);
New.. New macro function called UrlOpen that opens browser on remote
computer and displays url (requested by user);
New.. Display username and computer name in window caption bar
(requested by user);
New.. Option to bring client program to foreground on new connections
(requested by user);
New.. Option to beep or play soundwave on new connections (requested by
user);
Remote
Helpdesk Release 5.3 (April 19, 2004)
New.. Enhanced Email Notification with remote computer
information (requested by user);
Remote Helpdesk Release 5.2 (December 14,
2003)
New.. Multiple Support officers can be integrated into
remhelp.exe with user selection;
New.. Optionally set remote screen to 256 colours and size during
remote session;
New.. reverse connections - Optionally request password from user;
New.. Read/Write configuration settings to file;
New.. Reverse connection retry changed from 25 to 15 seconds;
New.. Added port option for Email Server;
New.. Font and Button captions can be modified within setup;
Bug Fix.. Email function modified for improved stability;
Remote Helpdesk Release 5.1 (September 21,
2003)
New.. Optimised transport protocol to improve speed;
New.. Added Task Manager to Menu;
Remote Helpdesk Release 5.0 (August 9,
2003)
New.. Improved speed through modem connections (client mods
only);
Remote Helpdesk Release 4.9
New.. Added Macro commands as per request
(ReadIniStr,WriteIniStr,ExecuteWait,MsgYNLocal,Sleep);
New.. Remote System Information displays drive type;
bug fix.. Macro Screen did not function correctly if started from Login
Screen;
bug fix.. Screen updates sometimes failed after minimizing RH client;
Remote Helpdesk Release 4.8
bug fix.. Reverse connection's sometimes failed with version
4.7 because of bug in screen buffer option;
Remote Helpdesk Release 4.7
New.. File transfer can now transfer folders (including sub
directories)
New.. Display Remote System Information
New.. Send Messages to the Remote User
New.. Change Screen Buffer Settings
New.. Macro capability;
New.. Chat
Remote Helpdesk Release 4.6
New.. Installation program enhanced, now using Astrum
Install Wizard;
New.. Communication protocols optimised to improve speed.
Remote Helpdesk Release 4.5
New.. Modified encryption algorithm to speed encryption of
complicated screens (active desktop backgrounds etc) without
compromising security - screen refresh rate improvement > 50%
New.. Refresh rate of 32 bit desktops improved by about 5%
Remote Helpdesk Release 4.4
New.. Disabled menu animation on the remote pc during
remote sessions;
New.. Modified screen check to scan from bottom up of screen;
New.. Reduced data transmission of screen updates;
bug fix.. sending of clipboard text failed with imbedded semi-colon's;
Remote Helpdesk Release 4.3
New.. Added mouse wheel support
New.. Hide desktop wallpaper on connection unless active desktop is on;
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